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Customer Service

General Conditions

By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website. If there is anything you do not understand please feel free to e-mail or call us, through the Contact Us page.

Barrier Group Pty Ltd gives no authority (whether implied or expressed) to link to or frame any of the content which appears on our website or to use a representation of the company's trademarks as a link button without the express agreement of Barrier.

At Barrier we do respect your privacy and all information collected at the time of your order is not disclosed to any third party and will be kept strictly confidential. If you have any questions, please feel free to call or email us.


Pricing & Product Description

Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods in exceptional circumstances. If a price for an ordered item is corrected due to exceptional circumstances, customers will be informed of the change and offered the opportunity to cancel the order. Barrier Group retains the right to refuse or cancel any orders placed for product listed at the incorrect price.

Prices do not include GST.

If the product depicted has been replaced by a substitute, customers will be informed before payment and offered the chance to cancel the order. We reserve the right to change this website, including price details at any time without notice.

Product Availability

All items displayed on this website are subject to availability. We endeavor to dispatch goods within 48 hours and delivery can take 2-7 days dependent on location. If any product ordered is out of stock we will notify you within 24 hours of your order being received. We will advise you of the likely delay, and keep you fully informed of the estimated delivery date.

Product Variations

In line with our policy of constant product improvement, some products supplied may vary slightly from those depicted on this website.

Order Confirmation

Shortly after your order is placed a member of the Customer Services Team will call to confirm your order details and delivery information. We call to ensure customers have actually placed their orders, this protects both them and us from any potential fraudulent activity. This being especially so when the order is being paid for by a Credit Card.

14 Day Return / Refund Policy

All customers are urged to be very clear about selection of products before purchase.

We reserve the right to refuse credits or returns because of a change of mind.

We offer a 14 day money back refund on all our products (excluding Custom Made products). Notification of return of goods must be made within 14 days of purchase, all goods are to be returned in their original packaging and in a saleable condition (in our judgement).

Barrier Group will charge a handling and re-stocking fee of $100 for returns plus the cost of shipping the original products to you. You will also be responsible for the costs of freight back to us.

Payment

Prices shown on this website are in Australian dollars.

Credit cards accepted are Visa and MasterCard. There is no surcharge on Mastercard or Visa. We reserve the right to decline credit card payments (and/or request an alternative method of payment) at our discretion. If the card payment is declined by your issuer due to lack of funds available, we cannot hold goods against your order if there are other customers for the same goods who have available funds.

We also accept payment by EFTPOS cards and bank transfer (EFT) into our Australian bank account, orders will not be processed unless the bank transfer reference includes your order reference number and is cleared to our account. If an item is not in stock when payment is received, we will provide a full prompt refund. Should you cancel your order, we will provide a full refund within 30 days from the date of cancellation.

Contact

BARRIER GROUP PTY LTD
58-62 Separation Street
North Geelong Victoria Australia 3215

AUSTRALIA WIDE TOLL FREE:
1300 55 33 20

INTERNATIONAL CALLERS:
+61 3 5278 8666

Barrier Group

Barrier Group is a progressive and innovative Australian company that designs, develops, manufactures and supplies a wide range of workplace safety products, car park solutions, crowd control barriers and forklift separation guardrails for private, institutional and occupational environments. We supply to all major Australian cities Melbourne, Brisbane, Adelaide, Perth, Canberra, Sydney, Hobart and Darwin and can ship to most overseas locations (conditions apply).

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