Welcome to Barrier Group. The website barriergroup.com.au (the "Website") is owned and operated by Barrier Group Pty Ltd (“Barrier Group”, “our” or “us”).
By accessing the Website or purchasing goods or services from Barrier Group, you agree to be bound by the Terms set out here.
If you do not agree to these Terms, please do not use this Website or purchase from Barrier Group.
We reserve the right at any time, at our sole discretion, to replace or amend the Terms without prior notice by posting the revised Terms on this Website. Your continued access to or use of this Website or subsequent orders from us on and from that time signifies your acceptance of the replacement or amended Terms in relation to any services provided after that time. In relation to any services provided before that time, the Terms as in effect at the time the services were provided will continue to apply.
If there is anything you do not understand please feel free to email or call us.
Access & Use of the Website
You must not use this Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
Barrier Group gives no authority (whether implied or expressed) to link to or frame any of the content which appears on this Website or to use a representation of the company's trademarks as a link button without the express agreement of Barrier Group.
This website is provided “as is” without any representations or warranties, express or implied. Barrier Group makes no representations or warranties in relation to this website or the information and materials provided on this website. Nothing on this Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or applicable standards, you should consult an appropriate professional.
We reserve the right to change this Website, including price details at any time without notice.
The information contained on this Website or provided to you by our customer service representatives (for example, by way of written quotation) constitutes an invitation to treat and is not capable of acceptance by you. Any order made or placed by you via this Website, email or telephone with us shall be deemed to be an offer made by you to purchase the relevant products or services subject to these Terms.
The price of goods, services and delivery and other charges shown are in Australian dollars. Payments must be received in full prior to dispatch of goods unless alternative arrangements are made at our discretion.
Barrier Group accepts a variety of payment options, including credit/debit card (Visa, Mastercard and American Express), EFTPOS card, and EFT bank transfer. We reserve the right to decline credit card payments (and/or request an alternative method of payment) at our discretion. If the card payment is declined by your issuer due to lack of funds available or for any other reason, we cannot hold goods for you.
Payments made by EFTPOS card and EFT bank transfer into our Australian bank account will not be processed unless the bank transfer reference includes your order reference number and is fully cleared to our account. Balance of account payments made via credit card may be subject to a merchant processing fee.
We endeavour to depict goods available for order using accurate images of the goods. At times, however, goods delivered may to a small extent differ in appearance, size and packaging from their appearance in images, photographs and descriptions on this Website. If the good depicted has been replaced by a substitute, customers will be informed before payment and offered the chance to cancel the order.
After your order has been placed, a customer service representative will contact you to verify the order and confirm your order details and delivery information.
All items displayed on this Website and supplied by Barrier Group are subject to availability. We endeavour, but do no guarantee, to dispatch goods within two business days of your order being accepted and payment being received. If any product is out of stock or backordered we will notify you after your order has been accepted with the option to cancel where the estimate backorder fulfillment date is more than ten days from the date of acceptance, or otherwise to keep you fully informed of the estimated delivery date.
While we do not guarantee delivery times, our experience of delivery times from the date of dispatch are approximately as follows:
- 1 business day for deliveries to Melbourne and metro VIC;
- 3-5 business days for deliveries to NSW, ACT, SA, QLD and regional VIC;
- 5-7 business days for delivery to TAS and metro WA; and
- 7-10 business days for delivery to metro NT.
Warranty & Product Repair/Replacement
Our warranty terms are available here: https://www.barsec.com.au/warranty.html
Change of Mind Returns
We urge our customers to contact our helpful customer service representatives prior to purchase to ensure the goods purchased are appropriate for your use. To ensure the satisfaction of our customers, we offer a 14 day return and refund period on goods (excluding custom or special order goods), subject to the conditions below.
To access this refund customers must notify us within 14 days of delivery of the goods, goods must be returned in original packaging and in a saleable condition (as judged by us). The customer is responsible to arrange return of the goods via registered post, freight carrier or by courier to guarantee receipt of the returned goods by us. We reserve the right to charge a $100.00 handling and re-stocking fee plus the actual cost of original shipment of the goods to you (where the full original shipping cost was not charged to you).
Our change of mind returns terms do not exclude or replace any rights you may have under the Australian Consumer Law, regulations or otherwise as required by law.
If any part of these Terms are found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of these Terms and the severed part will not affect the validity and enforceability of any remaining provisions.
We will not be liable for any delay in performing any of our obligations under these Terms if such delay is caused by circumstances beyond our reasonable control.
These Terms will be governed by and interpreted in accordance with the laws of Victoria. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria.